Wear the headset so that the earbud tip is comfortably situated as deep in the ear canal as possible. Check that you are wearing the headset properly in your ears.The “ Sony | Headphones Connect” app will help you to determine which earbud tips are most suitable for you to achieve the optimal noise cancellation effect. The size of the left and right earbud tips may be different. When changing the earbud tips, try the earbud tip sizes in order from the larger ones to the smaller ones. Change the earbud tips to ones that fit more snugly in your ears.If any of this is the case, try the following. If the size of the earbud tips does not match the size of your ear canals or the headset is not worn properly in your ears, tap operations or Speak-to-Chat speech detection may not work correctly, or you may not obtain the correct sound qualities, noise canceling effects, or call performance.Make sure that the noise canceling function is turned on.One-touch connection ( NFC) does not work.The effect of noise canceling is not sufficient.The remaining battery charge of the headset is not displayed on the screen of smartphone. The headset cannot be charged even if connecting the headset to a computer.The available operating time is short (the duration of the battery is short).Accessing support information from the “ Sony | Headphones Connect” app.Installing the “ Sony | Headphones Connect” app.What you can do with the “ Sony | Headphones Connect” app.Using the voice assist function ( Siri).Using the voice assist function ( Google app).Speaking with someone while wearing the headset ( Speak-to-Chat).Listening to ambient sound quickly (Quick Attention Mode).Listening to ambient sound during music playback (Ambient Sound Mode).Optimizing the noise canceling function to suit the wearer (NC Optimizer).Controlling the audio device ( Bluetooth connection).Listening to music from a device via Bluetooth connection.Listening to music via a Bluetooth connection.Disconnecting Bluetooth connection (after use).Connecting the headset to 2 devices simultaneously (multipoint connection).Connecting the headset to an Android smartphone and an iPhone (multipoint connection).Connecting the headset to 2 Android smartphones (multipoint connection).Connecting the headset to both a music player and a smartphone / mobile phone (multipoint connection).Connecting to a paired Bluetooth device.Pairing and connecting with a Bluetooth device.Connecting to a paired computer ( Windows 8.1).Connecting to a paired computer ( Windows 10).Pairing and connecting with a computer ( Mac).Pairing and connecting with a computer ( Windows 8.1).Pairing and connecting with a computer ( Windows 10).Switching the device by one-touch ( NFC).Disconnecting the Android smartphone with one-touch ( NFC).One-touch connection ( NFC) with an Android smartphone.Connecting to a paired Android smartphone.Pairing and connecting with an Android smartphone.Connecting with the “ Sony | Headphones Connect” app.How to make a wireless connection to Bluetooth devices.Setting the headset in the carrying case.What you can do with the Bluetooth function.If the wind noise is still significant, turn off the Ambient Sound Mode. In that case, cancel the voice focus with the “ Sony | Headphones Connect” app. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the “ Sony | Headphones Connect” app.ĭepending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. If the CUSTOM button is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the “ Sony | Headphones Connect” app. If the CUSTOM button is set as the Google Assistant button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. If the headset is not worn properly, the Ambient Sound Mode may not work correctly.Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. Depending on the ambient condition and the type/volume of audio playback, the ambient sound may not be heard even when using the Ambient Sound Mode.
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